FAQ's

Activity
Q: Can I change my activity after I have registered? 
A: You are welcome to make any changes to your activity before the registration deadline. Please contact the Kubota Events Team as soon as possible to do so. After the registration deadline has passed, changes to activities can only be accommodated on a space-available basis. 
Q: When will I receive confirmation of my selected activity? 
A: You and your guest will receive confirmation of your activity selections in the Pre-trip Mailer that is sent out two weeks before the program dates. When you receive your confirmation, please make note of the recommended attire and departure times.


Attendance & Registration 
Q: What if I cannot attend the incentive trip this year?
A: We hope you make every effort to join us this year. Unfortunately, if you decide not to attend, Kubota is not able to offer a reward in place of the trip. The trip is only offered on program dates, Monday, March 9 – Friday, March 13, 2026. Please officially decline by clicking the link in your invitation email. 
Q: How do I submit changes to a registration form already processed? 
A: Once your registration is complete, you can contact the Kubota Events Team via phone at +1 (972) 661-6475 or via email at info@kubotadealersincentive.com.


Attire
Q: What is the attire for the trip? 
A: Please refer to the Activity and Agenda pages for the appropriate attire for each group function. Attire descriptions can be found below in the attire glossary.

  • Beach/Pool Casual: Shorts and a T-shirt for men, and comparable for ladies. Footwear and cover-ups are required.
  • Resort Casual: Defined as a cut above casual or "country club" attire. Resort Casual for men includes nice slacks or shorts, polo shirts, button-down shirts, nice shoes, or sandals. Resort casual for women includes nice pants or shorts, skirts, nice tops, casual dresses, sundresses, nice sandals, or casual shoes.
  • Cocktail: For men, a formal button down shirt along with dressy loafers or oxfords. For women, a cocktail dress or a dressy pantsuit with heels is recommended.
  • Elegant Casual: Combines well-fitting, polished business wear with elements of casual attire. Examples include trousers, chinos, blouses, polo shirts, button-downs, dresses, and skirts. Closed-toe shoes for men, flats, heels, or wedges for ladies.
  • Recognition Dinner Style Guide


Expenses 
Q: What is included in this program?
A: The Dealer Incentive Trip includes: 
ALL TRAVEL MUST BE BOOKED BY KUBOTA. Reservations made on own will NOT be reimbursed.

  • Resort accommodations (one sleeping room), all taxes, housekeeping gratuities, and porterage at the Grand Velas Los Cabos for the program dates of Monday, March 9 – Friday, March 13, 2026.
  • One (1) hosted activity per person for you and one (1) guest offered on Tuesday, March 10, 2026. 
  • All planned group functions as noted in the daily itinerary.
  • Daily breakfast, lunch, and dinner are included in the resort’s all-inclusive meal plan or scheduled group functions.
  • All taxes and gratuities for hosted program events.
  • Ground transportation for main arrival and departure dates, as long as you are staying at the Grand Velas Los Cabos.


General Travel Information
Q: Who do I contact about travel-related questions? 
A: All travel-related questions should be directed to the Kubota Events Team listed under Contact Us at the bottom of each page. 
Q: When will I receive my travel documents? 
A: The Kubota Events Team mails the final travel documents to the address you listed in your registration form two weeks before the program. If you change addresses after registration, please notify the Kubota Events Team immediately to ensure delivery. 
Q: Do I need a passport to get to Mexico? 
A: Yes
Q: Are there any baggage limitations for the airlines? 
A: There is no longer a standard set of rules that apply to all airlines' baggage limitations. The airlines are imposing a fee for luggage exceeding their weight limits. For most airlines, this is 50 pounds for checked luggage and 40 pounds for carry-on bags. Please check with your carrier for luggage allowance and restrictions before departing for the airport. Fees will apply to excess checked and/or carry-on bags. The airlines have a per-person limit for carry-on bags of one personal item and one carry-on bag. Personal items are identified as one of the following: a purse, briefcase, small backpack, or laptop computer. Passengers exceeding the carry-on limit may not be allowed through the security checkpoint. 
Q: What is an e-ticket? 
A: It is a confirmation of your airline travel; the airlines are no longer issuing paper tickets. You will still need a government-issued ID to check in and receive your boarding pass from your airline. The name on your ticket MUST be exactly the same as the name on your government-issued ID. 
Q: Can I upgrade using Frequent Flyer miles or coupons?
A: Yes, however, any deviations or upgrade charges with your ticket will be at your own expense. All frequent flyer requests for upgrades should be personally handled with the respective airline.
 

Guests
Q: Who may I bring as my guest? 
A: You are allowed to bring one (1) guest to share in your celebration. This guest is defined as your spouse, domestic partner, family member, or friend, who is at least 18 years of age.
Q: May I bring additional guests or children under the age of 18? 
A: No.
Q: What if I need to change my guest? 
A: Please contact the Kubota Events Team as soon as possible via phone at +1 (972) 661-6475 or via email at info@kubotadealersincentive.com. If you change your guest after you have registered, any additional charges or airline change fees will be at your own expense. 


Resort & Accommodations 
Q: Can I extend my stay at the resort before or after the program?
A: Yes; however, any additional expenses incurred as a result of an extended stay will be at your own expense. Please refer to the Resort page for more information on the discounted group rate. For additional details, please contact the Kubota Events Team (see Contact Us). 
Q: If I extend my stay, will airport transportation be provided?
A: Yes, transportation will be arranged for your arrival and departure based on your flight itinerary as long as you are staying at the Grand Velas Los Cabos.