Upon arrival at San José del Cabo International Airport (SJD), you will proceed to immigration to present your passport for clearance. After clearing immigration, you will claim your luggage and proceed to customs. Please note, porters are not allowed inside the terminal; however, luggage carts will be available. 

Note: If your luggage is lost, stay in the airport terminal near the baggage claim carousels. Do NOT pass through customs. Fill out a lost luggage report with your airline. You must receive a printout with a phone number and report/claim number. Once at the resort, the Kubota Events Team will assist you by calling to check on the status of your luggage. 

Once you retrieve your luggage and make it through customs, you will pass through a hall where you will find several booths. This is a timeshare area. Please continue until you have fully exited the airport terminal to find your ground transportation at Umbrella 6. Once outside, a representative wearing a red shirt and khaki trousers will meet you as you exit the sliding glass doors with 2026 Dealer Incentive signage. The representative will escort you to your complimentary transportation to the Grand Velas Los Cabos. Travel time to the resort is approximately 40 minutes. For your convenience, gratuities for your driver and the resort bellman have been prepaid by Kubota. 

When returning home, your arranged transportation will depart from the resort lobby. More information regarding your pickup time will be included on your Departure Notice, which you will receive during your stay in Cabo.